01 PART TIME SHELTER SUPPORT WORKER
Temporary part time position
Job objectives:
Under the supervision of Technical Coordinator, the shelter support worker provides direct support to the guests of the shelter and facilitate day to day communal living among guests. He/she will demonstrate professionalism, humility and deeper understanding of the needs of guests in the shelter as well as the safety of the shelter and its environment.
Responsibilities:
- Receive and admit guests according to designated intake procedures.
- Maintain an effective communication tool and record of guests’ activities to ensure effective service delivery by documenting information/observations/impressions which may affect a guest’s case plan.
- Assess and assist with guest personal needs e.g., hygiene, nutrition, medical, and/or emotional.
- Provide orientation to new shelter guests by giving a tour of the facility, reviewing the guest program manual, informing and encouraging the use of the services available in the shelter.
- Support a harm reduction model in the community.
- Communicate effectively with guests including active listening and problem-solving around barriers and /or recommendation to appropriate community resources to address guests needs.
- Monitor guests’ activities and provide effective intervention in crisis situations.
- Work cooperatively and effectively with other staff, volunteers, & guests e.g., assist with meals distribution, assist janitors, assist with dorms cleaning.
- Execute Other duties as assigned.
Qualifications
- A diploma, degree or certificate in a related field such as human services, addictions counselling, personal support worker, social worker or equivalent combination of education and/or experience is preferred.
- Strong communication skills specifically in conflict resolution and nonviolent crisis intervention.
- Capacity and/or experience working in a shelter environment is preferred;
- Knowledge of harm reduction, community service agencies and the homeless population are assets.
- Ability:
- To use professional judgement and problem solve;
- To perform duties with minimal supervision;
- To establish and maintain effective working relationships with residents, staff, community agencies and the public;
- To work overtime and take on-call shift as required.
- Training:
- Workplace Hazardous Material Information System (WHMIS)
- Workplace Standard First Aid and CPR C
- Trauma informed care
- Harm reduction (Substance use and overdose)
- Crisis Prevention and Verbal De-escalation
Schedule
- 8 hours shift during week day, week end and holidays
- Flexibility and availability for any shift :
- Day shift - 7:00 a.m. à 3:00 p.m.
- Evening shift - 3:00 p.m. à 11:00 p.m.
- Night Shift - 11:00 p.m. to 07:00 a.m.
Application should be sent to à
